Tone Excel & Tone Plus (Tone Group) Service Subscription Terms & Conditions

Please read our Service Subscription Terms & Conditions carefully – by using Tone Excel and/or Tone Plus, you agree to be bound by them.

This mobile service and accompanying value added services (collectively referred to as the “Service”) is provided to you by Tune Talk Sdn. Bhd. (Company number: 720957) (“TuneTalk”) subject to these terms and conditions.

Additional terms and conditions specific to our value added services are set out in the User Guide in your starter pack and on our Website, These, including amendments to them, are hereby incorporated as an essential part of these terms and conditions, all of which are collectively referred to as “T&C.”


You acknowledge that you have read and fully understood all the T&C. Your use of the Service, upon activation, constitutes unconditional acceptance to be bound by additional terms specific to various value added services and these T&C including its amendments. You confirm that you are competent to accept these T&C. You confirm that you are at least 12 years of age. The information you provided for registration is valid and accurate.

By registering and activating your TuneTalk Service, you agree to:

  • Be a TuneTalk Subscriber of TuneTalk Service.
  • Update us of your registration information should there be any changes.
  • Allow TuneTalk to verify the information provided for the registration and activation of your TuneTalk service with third parties where necessary.
  • Bear responsibilities for all charges incurred to the mobile number you purchased.
  • Fully indemnify TuneTalk for any fraud, misrepresentation, unauthorized or unlawful usage of the Service through your mobile number which resulted in loss, damage, costs or expenses to Tune Talk.
  • Obtain the necessary compatible hardware, i.e. mobile GSM phone to access the Service.
  • View and listen to TuneTalk advertisements to enable TuneTalk to continue providing attractive packages.
  • TuneTalk accessing your account information, including usages to respond to service or technical issues and marketing activities.

Acceptable Use

You are solely responsible for all acts or omissions that occur when using the Service. In addition, you agree to abide by the Malaysian Communications and Multimedia Commission regulations governing the use of mobile services, available at including but not limited to, agreeing that the Service may only be used for lawful purposes. You agree that you will not use the Service in a manner which will result in any criminal or civil liability for TuneTalk Sdn. Bhd. and/or its related corporations.

You are solely responsible for the content which you post or transmit through the Service and you acknowledge that TuneTalk Sdn. Bhd. and/or its related corporations are only the conduit for posting, distribution and transmission of data. By way of example and not as a limitation, you agree not to use the Service as follows:

  • for any unlawful purposes or for any purpose which is against public interest, public order or national harmony; or
  • to publish defamatory, infringing, obscene or other unlawful material; or
  • in connection with the infringement of the copyright, patent, trademark, trade secret or other proprietary rights of any third party or rights of publicity or privacy; or
  • to post or transmit through the Service unlawful, harassing, libellous, abusive, threatening, harmful, vulgar, obscene, privacy invading sexual/racially offensive or otherwise objectionable material of any kind or nature


“Service” means the TuneTalk mobile telecommunication services; which includes voice, SMS and other features and services made available by Tune Talk Sdn. Bhd. as posted on from time to time. TuneTalk Services are offered on an “as is” and “as available” basis with no warranties of any kind.

TuneTalk reserves the right to terminate your mobile service at any time without providing any reason or notification if you breach any of the terms and conditions or provided inaccurate/incomplete registration information. TuneTalk reserves the right to add, change or terminate any of our promotions, services, rates and charges without prior notice.

TuneTalk free and unlimited services are subjected to Fair Use Policy. Under this policy, you may use the Services within reasonable limits. If we judge that your use is excessive and unreasonable, we may inform you to moderate your usage. TuneTalk reserves the right to charge you at prevailing rates or suspend/terminate the services in accordance with this Agreement.

SIM Card

All SIM cards must be activated (place a call or send a message) within 14 days of registration and in Malaysia only. SIM cards which have not been activated within 14 days of registration will not be useable. TuneTalk is not liable for refunding or compensating such expired SIM cards.

TuneTalk reserves the right to impose a charge for SIM card replacement. Your SIM card is not transferable without a written consent from Tune Talk. You will be liable for all terms and conditions in this Agreement until TuneTalk confirmed your transfer with a written notice.

TuneTalk Top Up and Validity

The validity period for each top up denomination is printed on the voucher and listed on TuneTalk reserves the right to change or modify the validity period without prior notification. You will be notified via text message of the top up amount, total available credit and new validity period upon each successful top up. TuneTalk is not responsible for, nor do we refund lost, stolen, misused, or damaged top up vouchers or PINs. All top up purchases are final and non-refundable, regardless of who actually uses or possesses the vouchers or PINs, with or without your consent. In addition, TuneTalk is not liable for any loss or damage due to top up errors caused by the user of the coupon. Top up coupons and e-voucher PINs which have passed the expiry dates will not be usable. TuneTalk is not liable for refunding or compensating expired top up coupons or e-voucher PINs.

Third Party Services or Products

The Personal Accidental Insurance plan offered as part of your Subscription is underwritten by OCA and therefore subjected to their terms and conditions as published on TuneTalk is not responsible or liable for any third party services or products which you access, use or acquire through TuneTalk mobile services.


In addition to the Terms and Conditions contained herein, information published from time to time on Tune Talk's website, relevant to your continued use of the Service, shall be construed as and shall immediately be read as being part of these Terms and Conditions. TuneTalk is not liable for any loss, damage, cost, personal injury or expenses suffered by you or any third party while utilizing our service as a result of the following:

  • Matters beyond our control, such as but not limited to, act of God, mandate from regulatory authority, war, national emergency, strike, accident, fire, lightning, equipment and electrical failure and/or malfunction.
  • Any act, omission, error, default or negligence by TuneTalk or our business partners.
  • Unauthorized access or usage of TuneTalk Services by third party.
  • These Terms and Conditions will be governed by the laws of Malaysia.
  • The Terms and Conditions herein are subject to change without prior notice and at Tune Talk's discretion.

Notice on Non-Competition and Non-Solicitation

WOW! Branch, Service Center and/or Junior Center appointed by Tone Group have respectively entered into agreements with or otherwise shall be deemed to have so entered with Tone Excel/Tone Plus and thereby granted the rights to recruit WOW! Members, market and sell WOW! Products & Services inter alia on the following material terms and conditions:-

1) that, during the term of the Agreement and for a period of twelve (12) months after termination or determination thereof, you shall not by yourself or in collaboration with any individual and/or entity:-

  • a.act as agent, distributor, branch, dealer and/or officer of any other company which is engaged in a business that is similar or in competition with the business of Tone Group;
  • b.offer, market, promote, distribute and/or sell any product and/or services which are the same or similar in nature with ToneGroup’s Products & Services in any manner whatsoever; and/or
  • c.transfer, assign, charge, part in any manner or purport to assign, transfer, charge, part with the rights, benefits, obligations and/or liabilities herein contained without Tone Group’s prior written consent.

2) that, during the term of the Agreement and for a period of twelve (12) months after termination or determination thereof, you shall not by yourself or in collaboration with any individual and/or entity:

directly or indirectly solicit or attempt to solicit any business whatsoever from any of the Tone Group, WOW! Branch, Service Center and/or Junior Center without the prior written consent of Tone Group.

3) that, during the term of the Agreement and for a period of twelve (12) months after termination or determination thereof, you shall not:-

  • directly or indirectly, on your own behalf or on behalf of or in conjunction with any person or legal entity, recruit, solicit, or induce, or attempt to recruit, solicit or induce, any WOW! Branch, Service Center and/or Junior Center and/or any staff or employee of Tone Group, to terminate their business/employment relationship with Tone Group.

TAKE FURTHER NOTICE that should you be in breach of any of the material terms on Non-Competition and Non-Solicitation aforementioned, Tone Group reserves its rights to forthwith terminate the Agreement you have entered with it, without prior notice to you.

For avoidance of any doubt, the material terms aforementioned shall be deemed to have been incorporated into the Agreement you have entered into Tone Group by way of modification pursuant to this notice.

Tone Group further reserves its rights to alter or otherwise vary the terms and conditions of the agreement at any time and shall provide you notice thereof by electronic mail or by publishing the change of terms on our website or by other reasonable means. It is your responsibility to regularly check the website to determine if there have been changes to the terms and conditions and to review such changes. Should you be dissatisfied with any terms or conditions, you may terminate the agreement by providing Thirty (30) day written notice under the agreement failing which you shall be deemed to have consented to the terms and conditions of the agreement as modified and/or varied from time to time.

Your continued use, marketing and sale of the WOW! Products and Services or involvement thereof after notice of any change to the terms and conditions shall also be deemed to be your agreement to the amended terms and conditions of the agreement.


TONE GROUP Member Code of Conduct

The Code is intended to govern the conduct of all Tone Plus members. The principles set out do not interpret, qualify or supplant the law of the land, and are not intended to be applied to non-consumer sales. These principles do not replace the rights or remedies a consumer may derive by virtue of any agreement, the common law or any legislation. It is nevertheless conceivable that conduct which is the subject of a contract and which may not be in conflict with statutory or common law, may still amount to an unacceptable business practice in terms of the Consumer Affairs.

It should not be overlooked that consumers also have a role to play. They must fully appraise themselves of their rights and obligations as they are set out in any relevant contract that they may conclude with a Tone Plus member.


  • Party selling: Selling through explanation and demonstration of products to a group of prospective customers by a TONEPLUS member, usually in the home of a hostess who invites others for this purpose.
  • Product: Product includes goods and services, both tangible and intangible.
  • Recruiting: Any activity conducted for the purpose of inducing another person to become a direct seller or business owner.
  • Selling: Selling includes contacting potential customers, presenting and demonstrating products, taking of orders and delivery of goods and the collection of payment

Code of Conduct towards Consumers

Tone Group Member shall immediately and truthfully identify themselves to their prospective customers. They shall also identify the member organisation that they represent as well as the nature of their products and purpose for the approach.


Explanation and demonstration of the product offered shall be accurate and complete, in particular with regard to price and, if applicable, credit price (any interest rate charged on an annual compounded basis should be clearly stated in the original agreement), terms of payment, cooling-off period or return rights, terms of guarantee and after-sales service and delivery. The emphasis must be on placing the consumer in a position to make an informed decision having been given all the relevant details on the product and relevant pricing.

Complaints and Responsibilities

In the event of a consumer complaining that a Tone Plus member, in offering for sale the products of a member, has engaged in any improper course of conduct pertaining to the sales representation of its goods, the member shall promptly investigate the complaint and shall take such steps as it may find appropriate and necessary under the circumstances to assist with the redress of any wrongs which its investigation discloses to have been committed. In all instances a consumer retains the right to refer any complaint to the Consumer Affairs Committee should a member unable to resolve the complaint to the complete satisfaction of the consumer.

Referral Selling

Tone Plus members shall not induce a customer to purchase goods or services based upon the representation that a customer can reduce or recover the purchase price by referring prospective customers to the sellers for similar purchases, if such reduction or recoveries are contingent upon some unsure future date. Tone Plus member shall not promise or grant customers unreasonably high financial advantages for the recommendation of another customer.


Tone Plus member shall utilise only the highest level of ethics in recruiting Tone Plus members. Information provided by the Tone Plus member to prospective Tone Plus member concerning the opportunity and related rights are to be true and complete. Tone Plus member shall not make any statement to any prospective recruit which cannot be verified or make any promise, which cannot be fulfilled.

Recruiting Rewards

No Tone Plus member shall represent that benefits can be gained solely by introducing others and must promote the business as an opportunity for every participant to retail bona fide products to consumers at a realistic profit. Compensation must be tied to ultimate sales. Reasonable cash rewards and other incentives for bringing in new recruits are acceptable. Recruiting can be rewarded by offering incentives based on another recruit’s sales.


The primary responsibility for the observance of the Code shall rest with each member. In case of any breach of the Code, members shall make every reasonable effort to satisfy the complainant.