Past Announcement

 

Start Date Message
31 Oct 2017

Effective 1st November 2017 TGHQ Operational hours will be as follows:

Monday – Friday : 10.00AM until 7.00PM

Saturday: Closed

Sunday: 1230PM until 4.30PM

*Preview on Wednesday will be as usual (8.30PM)

24 Oct 2017

Please be informed:

• There will be NO PREVIEW on 25 October 2017.

Thank You

14 Aug 2017

Effective 1st September 2017, all offline payment for TONE GROUP APP wallet credit purchase should be made to,
                       TONE EXCEL INTERNATIONAL SDN BHD
                                    CIMB 8008567128

Payment made to RHB or AmBank for app wallet credit purchase will not be validated.

15 Jun 2017

Please be informed, to celebrate Hari Raya Aidilfitri, TGHQ will close its doors and stop its operations from 24th June 2017 until 1st July 2017. We will back to work on 2nd of July 2017.

 
 

TONE GROUP MOBILE APP

Due to the our office closure, all credit adjustment processing and fulfillment will only be done on 3rd July 2017. Support for TG App will also be at a minimum.

 

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COURIER

Also due to the office closure, courier orders will only be processed after the holidays starting Monday, 3rd July 2017.

 

9 Jun 2017

TONE GROUP HQ Ramadhan Month Operation Hours:

Monday - Friday: 9 AM - 5 PM

Sunday: 10.30 AM - 2.30 PM

17 May 2017

In the light of The Malaysian Communications and Multimedia Commission (MCMC) alert on Global Ransomware Cyberattacks (https://www.mcmc.gov.my/media/press-releases/global-ransomware-cyberattacks)  that has spread to Malaysia, we are going to run an inspection on our servers to ensure they are a free of risks and ready to face any attacks.

Details of the inspection are as follows:

  • Date: 18 May 2017
  • Time: 0200 AM to 0700 AM

Services Affected:

No new registrations will able to be processed while this inspection is running.

*All Top Up still available (except via TONE GROUP Channels).

8 Dec 2016

Please be informed, TGHQ will be close on 12th December 2016 in conjunction of Prophet Muhammad (S.A.W) Birthday.

1 Nov 2016

With effect from 1st December 2016, the English and Mandarin previews will be suspended until further notice.

END